Lv 11 Privacy Policy — How we protect your data

01Introduction

Welcome to the lv 11 platform. We — the team behind lv11.ws — believe that every player's personal data belongs to them. This Privacy Policy clearly explains what data lv 11 collects, why we collect it, how it is stored, and what rights you have over your information.

By using the lv11.ws website or the lv 11 mobile app, you confirm that you have read and accepted this Privacy Policy. If you have any concerns about any part of it, please reach out to us — we're always here to help.

02What data we collect

Lv 11 only collects data that is genuinely necessary to operate the platform and provide you with our services. A breakdown by category is provided below:

03How We Collect Data

Lv 11 collects data in several ways. Each method is fully lawful and carried out with your knowledge:

• Directly from you: Information you provide directly via the registration form, KYC upload, support chat, or email.
• Automatically: When you use lv 11, cookies, log files, and tracking technologies automatically record certain information.
• Via third parties: Transaction confirmation details from payment gateways (bKash, Nagad, Rocket).
• From identity verification services: Limited data is shared with authorized agencies for national ID verification as part of the KYC process.

Before collecting any information, we ensure it is consistent with our privacy policy and fully compliant with applicable laws.

04How We Use Your Data

Lv 11 uses your data strictly for the specific purposes listed below — nothing more:

• Account Management: Registration, login, password recovery, and profile updates.
• Payment processing: To securely process deposits and withdrawals.
• KYC & age verification: To fulfill legal obligations and prevent access by minors.
• To ensure security: To prevent fraud, money laundering, and cyberattacks.
• Service Improvement: Usage analytics to improve your platform experience.
• To send you relevant offers: To notify you of bonuses and promotions tailored to your preferences — but only with your consent.
• Legal compliance: To meet regulatory requirements.

05Data sharing policy

Lv 11 never sells your personal data. However, limited sharing may occur in specific circumstances:

• Payment Provider: Solely to process transactions through payment platforms such as bKash, Nagad, or Rocket.
• KYC verification services: Minimal data shared with authorized agencies solely for identity verification.
• Legal obligations: When required by a court order or a lawful request from a government authority.
• To prevent fraud: To work with cybersecurity agencies in preventing fraudulent activity.

Outside the cases listed above, your data is never shared with advertisers, data brokers, or any third party — that's our commitment.

06Cookies & Tracking Technologies

The lv 11 website and app use cookies and similar technologies. Cookies are small text files stored on your device.

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics cookies: To understand which pages are visited most — fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain lv 11 features.

07Data retention period

We retain your data only for as long as necessary:

• While your account is active: All profile and transaction data.
• After account closure: Financial transaction records may be retained for up to 5 years to comply with legal obligations.
• KYC Documents: Up to 3 years after verification — then securely deleted.
• Log Files & Device Information: Typically deleted automatically after 90 days.

After the designated period, data is securely destroyed to ensure it cannot be recovered.

08Your Rights

Under lv 11's Privacy Policy, you have the following rights:

09Children's Privacy

Lv 11 strictly prohibits access to its services for anyone under 18. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• If there is any suspicion, additional identity verification may be requested.
• If any data from a minor is found to have been collected, it will be deleted immediately upon notification by a parent or guardian.

If you believe a minor is using lv 11, please contact us immediately.

10Privacy Policy updates

Lv 11 reserves the right to update this Privacy Policy as needed. When changes are made:

• This page will be updated with a new effective date when changes are made.
• You will be notified in advance via your registered email or SMS of any significant changes.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest policy.

11Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: privacy@lv11.ws
• General Support: support@lv11.ws
• Response Time: Typically within 1–3 business days